Author: guildg37

It’s easy to forget how much jargon we use within our disciplines that other people do not recognize…touchpoints, experience blueprints, moments of truth, etc. If you are interested in Service Design…fear no more!  The lovely folks at Usability Matters have put together a nice breakdown of commonly used Service Design Language.  Not sure what a touchpoint is?…

Scott Doorley and Scott Witthoft’s book “Make Space” calls space “the body language of an organization”.  The furniture, the walls, the amount of space attributed to various activities, the colors used, etc. all share something about an organization that it doesn’t share explicitly in its mission statement or ‘brand guidelines’ (if it has such a…

The Harvard Business Review recently published a series of articles on Design Thinking, proving that design as a strategic advantage has taken hold in business and contributed to a number of companies success. In “How Samsung Became a Design Powerhouse“, HBR notes that Samsung understands that the future takes many forms.  Many organizations struggle to plan for…

According to President of Pixar, Ed Catmull, successful creative output comes not from the ideas themselves, but from great group dynamics: The problem isn’t finding ideas, it’s finding a team that works well together. You can’t judge the product you have to judge how they are working together, how they interact with each other–the laughter in…

Think of a skill you are particularly good at and proud of…perhaps one that has advanced your career.   How did you get good at it?  Select from the following:  trial and error, apprenticeship, lectures, family and friends, practicing. Eric Mazur, Harvard physics professor, has asked this question to multiple audiences and found that two…

We are born playing.  As babies, we pick up and drop cups to learn about gravity.  We play ‘house’ to explore social relationships and status dynamics.  We roughhouse and play pranks to explore physical limitations and emotional impacts.   Play is a quintessential tool for learning. So why do we find it so hard to play…